Logitech Circle View Doorbell Firmware Update | Everything You Need to Know

The Logitech Circle View Doorbell emerged as yet another interesting tool in the world of smart home security. However, it wouldn’t be an exaggeration to say that the Circle View Doorbell’s earlier firmware was nothing short of a disappointment.

With its previous firmware version, the doorbell even refused to function for most of us and led to an absolutely underwhelming experience. But thankfully, Logitech heard the woes of its customers and launched a new and improved update in mid 2021.

If you’re wondering if this new update has anything to offer at all, keep reading to find out all the dramatic improvements in the doorbell’s performance with the latest firmware.

Table of Contents

Problems With The Previous Firmware – What Was Wrong?

If you’ve been a user, it is highly likely that you encountered at least one, if not all, of the following issues.

Connectivity Issues

Inconsistent connectivity was one of the major issues with the previous firmware of the Circle View. The doorbell went offline for days at a time and due to a ridiculous amount of downtime, it was impossible to rely on it for timely security monitoring.

False Alerts

Not working for days at a time or having your phone flooded with irrelevant notifications – what’s worse? The previous firmware had the doorbell generating multiple false alarms triggered by minor movements, which undermined the reliability of the doorbell.

Delayed Video Feeds

In instances where the doorbell finally decided to function, it brought along the frustrations of frozen video feeds and delayed live streams, making it far from what you’d call a seamless security solution.

Inconsistent Motion Detection

While the doorbell seemed to get triggered by movements as minor as a falling leaf, it didn’t even recognize an actual visitor at other times.

In short, all of this meant you couldn’t rely on the Logitech Circle View Doorbell to deliver consistent and accurate security monitoring, defeating its very purpose.

The Release of 8.12.15 – Issues That Have Been Addressed

The latest firmware update 8.12.15 has worked as a miracle for the doorbell. While problems still remain in the Logitech Circle View, it has at least become usable.

Stable Connectivity

While previously it was impossible to have the doorbell remain connected to the HomeKit or a network connection consistently, the latest update seems to have solved that issue to a great extent.

The number of outages have decreased significantly, which means the doorbell stays active continuously and can now identify visitors timely.

Improved Motion Detection

After the latest 8.12.15 update, the frequency of false alerts has reduced to a significant extent. And with the continuous uptime, you’ll notice consistent identifications of people and an improved ability of the doorbell to differentiate between genuine visitors and meaningless movements.

Bug Fixes

Other issues, including video freezing, latency, and unresponsive controls have also been managed effectively in the latest update. Due to a wide range of bug fixes, the performance of the doorbell has dramatically improved overall.

Overheating

For users living in hot climates, overheating of the Logitech Circle View was a major issue since it stopped working and went offline at higher external temperatures.

After the firmware update, the doorbell does get hot during daytime but stays functional, which means its ability to withstand heat has also been improved.

Problems That Still Remain

Unfortunately, not every issue has been sorted for everyone even after the latest update. In fact, for some users, the update has introduced some new problems.

Video Recording Issues

After the 8.12.15 firmware update, many users have experienced issues with the video recording feature of the Logitech doorbell. The doorbell has stopped recording any video feed and shows only a live stream instead.

Slow Operation

While latency issues in the video stream and delayed responses have been fixed for majority of the users after the latest update, a few still experience disruptions, delayed alerts, and slow responses.

Frequently Asked Questions

How to Get the Logitech Firmware Update?

The Logitech Doorbell’s firmware updates via the Home app automatically. However, your device needs to stay idle for a while for the update to auto-install.

If the doorbell identifies any activity around or if there’s a live stream happening, the update will be delayed until the device is completely idle. Therefore, the update usually happens overnight.

To force update the doorbell, you can turn off the recording and live streaming options, power cycle the device, and wait for 15 to 20 minutes to have the latest firmware installed.

Why is my Logitech Circle View Doorbell Not Responding?

Your Logitech Circle View Doorbell may not be responding due to several reasons. The problem can stem from a connectivity issue with the Home app or an inconsistent network connection.

Other than connectivity issues, there may be a technical glitch that you can fix by simply restarting the doorbell. In some cases, the doorbell also goes offline when exposed to high temperatures or direct sunlight.

Since there’s a multitude of potential factors causing disruption in the doorbell’s function, it’s essential to consider all possibilities when troubleshooting the problem.

Why has my Logitech Circle View Doorbell Stopped Recording After the Update?

For some users, the firmware update has introduced new challenges and issues in recording video streams is one of them. In some cases, the issue resolved on its own after a while.

But if that doesn’t happen for you, get in touch with Logitech’s support to get the beta software as it seems to have sorted many issues for users.

The 8.12.15 Update | In Conclusion

From going offline for days at a time to providing consistent updates and accurate motion detection, the Logitech Circle View Doorbell firmware update has truly transformed the user experience and made the doorbell a dependable home security solution.

While a few hiccups still remain, the overall improvement in the performance of the Circle View Doorbell after the 8.12.15 update is evident from user experiences.