Logitech Circle View Doorbell has captured the attention of many homeowners for its sleek design, robust features, and integration with the Apple HomeKit. However, like all technology, it is not immune to occasional glitches or technical issues.
You might have encountered a few problems such as poor battery life, motion detection problems, connectivity issues with your home Wi-Fi network, or even the doorbell simply not recording.
If that’s the case, there’s no need to worry. We’ll walk you through a series of troubleshooting steps designed to resolve the most common issues experienced by Logitech Circle View Doorbell users.
Remember that this issue has not been fixed in the latest Logitech Firmware Update. You can read my article to find out everything about the latest Logitech Firmware Update.
First and foremost you need to make sure that your doorbell is connected to the home kit. If that’s not the case, read my complete guide on Logitech Doorbell not Connecting to Homekit. With that out of the way, let’s delve into some of the more intricate causes.
Inadequate Power Supply
If your Logitech Circle View Doorbell isn’t working or recording, the first thing to check is its power supply. An insufficient or unstable power source can cause your doorbell to malfunction.
Solution
Here’s how you can check it:
- Disconnect the doorbell from the power source.
- Using an ammeter, check the voltage of the power source to ensure it’s sufficient and consistent.
- If you’re unsure of how to use an ammeter, you may want to consider calling a professional electrician.
- Also, inspect your home’s circuit breaker to ensure it’s functioning properly. If necessary, reset the breaker.
Software Glitches
Sometimes, a simple power cycle can fix a glitch in the system. Ensure the doorbell goes through a power cycle. To do a power cycle:
- Disconnect the doorbell from the transformer and other power sources.
- Leave the device unplugged for about 5 to 10 minutes. This allows any volatile memory to clear and can reset any temporary settings that may be causing problems.
- Plug the device back in and wait for it to power back on. Check if the recording functionality has been restored.
Corrupt Data or Wrong Settings
Many times such electronics stop working because of data malfunctioning within the device. A hard reset can fix issues caused by corrupt settings or data. However, it will also erase all your custom settings or configurations.
Solution
Here’s how to perform a hard reset using home power source:
- First, you’ll need to gently remove the doorbell from the mounting plate. If you’re unsure about this, just take a quick peek at your user manual for guidance.
- There’s a small hole located at the bottom of your Circle View Doorbell. With a small pin, you’ll be able to unlock the device from its bracket. Easy does it!
- After the doorbell is free, disconnect the power wires leading to it.
- Now, double-check to make sure that the doorbell’s wires are correctly connected. You wouldn’t want a loose wire causing a hiccup in the process.
- Next, press and hold down the doorbell button while carefully clicking it back into its bracket.
- Keep pressing that button for about 9 seconds. Patience is key here!
You’ll know it’s working when you see a pink light flashing three times above the doorbell button and hear a beeping sound. That’s your signal that you can let go and your Logitech Circle View Doorbell is reset!
Faulty Cables
If the power supply is not the issue, check the wiring of your doorbell. Faulty cables can cause several issues, including preventing the doorbell from recording.
Solution
How can you check the cables? Here’s how:
- Turn off the power to your doorbell to avoid electrical shock.
- Carefully inspect the cables connected to your doorbell for any visible signs of damage like fraying, cuts, or kinks.
- If any of the cables are damaged, you’ll need to replace them. Consider hiring a professional electrician to do this to avoid potential electrical hazards.
Router Connectivity Issues
Your Logitech Circle View Doorbell relies on your home’s Wi-Fi network to function properly. If there are any connectivity issues with your router, it can impact your doorbell’s performance.
Solution
Troubleshoot your router:
- Check your router’s connectivity by testing other devices connected to it. If other devices are also having connectivity issues, the problem is likely with your router.
- Reboot your router by unplugging it, waiting for about 2 minutes, and then plugging it back in. Wait for a few minutes as it re-establishes connection with your devices.
- If possible, move your router closer to your doorbell to improve Wi-Fi signal strength.
- Thick walls or large distances between your router and doorbell can interfere with the Wi-Fi signal.
Hardware Issues
Sometimes, the problem might lie in the doorbell’s hardware itself which causes it to stop recording. Inspect your doorbell for any visible signs of damage.
If you find any, contact Logitech’s customer service for further help. Most smart devices come with a 1-year warranty so if your doorbell is still under warranty, you might be eligible for a free replacement.
Problem 8: Incompatible Transformer
If your doorbell is connected to a transformer, the issue can be due to incompatibility between the two. You can alway check the incompatible transformer and find the cause of the doorbell not recording.
Solution
Follow the steps to perform the troubleshooting:
- Refer to your doorbell’s user manual to find out its power requirements. Make sure that the transformer is able to meet these requirements.
- If the transformer is not compatible, you’ll need to replace it with a compatible one. Again, consider hiring a professional electrician to do this to avoid potential electrical hazards.
By going through these steps, you should be able to pinpoint and fix the issue with your Logitech Circle View Doorbell not recording. If you’re still experiencing problems, it’s best to reach out to Logitech’s customer support for further assistance.
Here are some other common Logitech doorbell issues and their troubleshooting guides: