Schlage Encode smart locks are known for their reliability and convenience as you can easily connect them to your phone and monitor it through the app no matter where you are. But is anything without glitches? We don’t think so.
Even the most advanced technology system can sometimes fall prey to technical issues and glitches. One main issue with even the top tier products like the Schlage Encode is the keypad not lighting up.
This problem can be quite fret-worthy considering it’s your house’s security online, especially if you rely on the lock’s keypad for keyless entry.
If you’re stuck in this situation, don’t panic yet. This guide will delve into why your Schlage Encode keypad may need to be lit up, explaining each potential cause in detail and providing effective solutions.
Battery Drain or Dead Batteries
The most common reason for your Schlage Encode’s keypad not lighting up is a simple one: battery drain. Like all battery-powered devices, your smart lock is prone to battery life depletion over time.
Solution
First, check if the batteries in your Schlage Encode are drained or dead. Most of the time, you might be ignoring the low battery sign, or you have not changed the batteries for a while.
Replace the batteries with new ones, ensuring that they are correctly positioned according to the device’s battery installation guide. The Schlage Encode uses four AA alkaline batteries.
Recommended alkaline batteries: Duracell Coppertop Alkaline AA Battery
Schlage Encode smart locks are designed to use alkaline and not rechargeable batteries. Using alkaline batteries not only ensures optimal performance but also prevents any potential damage from using incompatible battery types.
Software Glitch
Software glitches are another common reason why your Schlage Encode keypad may not be lighting up. These glitches can occur due to minor errors within the smart lock’s firmware, affecting the keypad’s functionality.
Solution
If you suspect a software glitch, try performing a factory reset on your Schlage Encode. To do this, disconnect the battery, press and release the Schlage button once, and finally, after 10 seconds of pressing the button, reconnect it.
This process reverts the lock back to its original settings, effectively clearing out any software-related issues.
Make sure you’ve backed up any important information like access codes before proceeding, as a factory reset will delete all stored data.
Illumination Feature Disabled
The Schlage Encode comes with an option to disable the illumination feature. If you have somehow turned off this feature, it’ll not blink with light at all upon touching.
Solution
Check your Schlage Encode settings to see if the illumination feature is turned off. You can do this through the Schlage Home app. In case the feature is indeed turned off, turn it back on.
Physical Damage to the Keypad
Physical damage to the smart lock, particularly to the keypad, can also lead to the keypad not lighting up. This could be due to an impact, wear and tear, or improper handling of the lock.
Solution
Inspect your Schlage Encode’s keypad for any visible signs of damage. In any damage case, you need to replace it immediately. A professional locksmith or Schlage’s customer support is your best bet for answers in such a predicament.
Environmental Factors
Environmental factors, such as extreme temperatures or high humidity, can affect the performance of your Schlage Encode. If the lock is exposed to these conditions for a prolonged period, it could lead to the keypad not lighting up.
Solution
If you suspect environmental factors are causing the issue, you may need to consider protecting your smart lock. This could be a cover or shade to protect the lock from direct exposure to harsh weather conditions.
Electrical Interference
Electrical interference from nearby devices can also cause the Schlage Encode’s keypad to malfunction. This is because the electromagnetic fields generated by these devices can interfere with the smart lock’s operation.
Solution
To solve this issue, identify and distance potential sources of electrical interference. Routers, cordless phones, microwaves, and other appliances that create powerful electromagnetic fields fall under this category.
It’s always better to also get your wiring checked from a professional electrician. Because as we say, better late than sorry.
Firmware Outdated
An outdated firmware version could be another reason why your Schlage Encode’s keypad isn’t lighting up. This is because older firmware versions may have bugs or compatibility issues that have been addressed in more recent updates.
Solution
Check the Schlage Home app for any available firmware updates for your Schlage Encode. Regularly updating your device’s firmware not only helps in solving current issues but also helps prevent future problems.
Improper Installation
Improper installation of the Schlage Encode could result in the keypad not lighting up. This could be due to incorrect wiring, poorly aligned components, or even failure to follow the installation instructions carefully.
Solution
Review the installation process and ensure that all steps were followed correctly. If you’re well-versed with the process, I suggest you get a professional for this. They can verify the installation and make any necessary adjustments.
While it can be inconvenient when your Schlage Encode keypad doesn’t light up, understanding the potential causes can help you troubleshoot effectively. With this knowledge, you can ensure that your Schlage Encode continues to provide the convenience and security you need.
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